FAQ
Questions, answered
Useful answers about gates, garage doors, remotes, quotes and repairs, without the jargon.
Gates
Can you help an existing gate as well as install a new one?
Yes. We install new automatic gate motors, and we repair and maintain existing sliding and swing gates.
What is the difference between a sliding gate and a swing gate?
A sliding gate rolls along a track beside the opening, so it suits tight entrances. A swing gate has one or two leaves that open around a pivot, usually inward. The gate, the pillars and the space available guide which operator suits best.
How heavy or wide a gate can you automate?
Our range includes gear motors for sliding gates weighing up to 500 kg, articulated operators for swing gates of about 2 m per leaf, and linear operators for swing gates from 1.8 m to 4 m per leaf. We check the actual gate on site before recommending an operator.
Do you supply the gate and fencing as well?
Yes. We design, fabricate, powder coat and install gates and fencing for residential and commercial properties. See gates and fencing.
Garage doors
Do you work on more than one type of garage door?
Yes. We work with roller doors, sectional (panel-lift) doors and tilt doors, as well as garage door openers, parts and new door installations.
Which opener brands do you handle?
We handle all major opener brands, including Boss, B&D, Centurion, Merlin and ATA, and many more.
My motor has stopped. Do I need a whole new door?
Not necessarily. Our technicians inspect the motor unit to identify the fault, and the answer may be a repair, a part, a new remote or a replacement opener, depending on the system.
Quotes and repairs
Is the quote free?
Yes. We offer a free on-site quote and consultation, with no obligation.
Do repairs go ahead before I know the price?
No. We assess the problem on site and provide a quote. For a minor issue we tell you the cost and carry out the repair if you are happy to go ahead. For a major issue we advise the best solution and the cost so you can make an informed decision.
How are appointments booked?
We normally book service calls in 2 hour time slots and usually give you a courtesy call when our technician is on the way. That describes the appointment window, not a promise to arrive within two hours of your call.
How often should gates and garage doors be serviced?
We recommend a service every 12 months to maintain safety standards and prevent avoidable wear and tear.
What should I do if my gate or door has been damaged?
Keep clear of damaged moving equipment. Do not adjust springs or cables yourself and do not force a door or gate to demonstrate the fault. Call us and describe what happened.
Remotes
Will any replacement remote work?
Remotes need to match your opener and its control system. Tell us the opener brand and model, and send a photo of your current remote if you can, and we can identify the right replacement.
What if my remote is not available any more?
If it is not available we can order one in and program it to your existing opener. If that is not suitable, we can add a receiver to create a new remote control system.
About Oz Automation
Where are you based, and are you still servicing Salisbury?
Our address is 1502 Boundary Road, Ellen Grove QLD 4078. We are still servicing Salisbury and surrounding areas, as well as Brisbane, Logan and Ipswich.
Do you offer a warranty?
Our openers come with the full manufacturer’s warranty, and we add our own 12 month craftsmanship warranty.
Do you do window shutters?
Window shutters are part of our service list. Describe the shutter, its controls and the work you need when you enquire.
Still have a question?
Call and speak with a technician, or send us an enquiry.